Overview:

We are seeking a talented and experienced Mid-Level IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging. As we continue to expand our operations, we are seeking a talented IT Support Engineer to join our dynamic team.

Responsibilities:

• Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
• Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Complete IT inductions and on-boarding/off-boarding of employees.
• Administer user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with team members to identify recurring issues and implement proactive solutions.
• Assist in the deployment and maintenance of software applications and updates.
• Liaise with 3^rd party vendors, and raise purchase requests in a timely manner.
• Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
• Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
• Stay informed about emerging technologies and industry best practices to continuously improve IT support services.
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Requirements:

• 3+ years of experience in an IT support role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Good networking knowledge (DHCP, DNS, IP etc)
• Solid understanding of Windows and/or macOS operating systems.
• Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.
• Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
• Ability to prioritise tasks and manage time efficiently in a dynamic work environment.
• Proven ability to work independently as well as collaboratively within a team.