Company Overview

Tain Global Capital Limited is a leading innovator in the iGaming industry, specialising in the design, development, and delivery of live casino games. As we expand our operations in the European market, we are committed to pushing the boundaries of gaming experiences, offering cutting-edge, immersive live casino games that are tailored to the unique needs of our clients and their audiences. Our work culture promotes collaboration, creativity, and innovation, all while encouraging a startup mindset.

Job Description

As an IT Infrastructure Engineer, you will play a critical role in the development, maintenance, and support of the company’s IT infrastructure. You will ensure seamless daily operations and collaborate closely with internal teams to implement innovative IT solutions that align with business goals. You will troubleshoot complex issues, manage core systems, and continuously improve network performance and security. The ideal candidate is proactive, detail-oriented, and passionate about staying current with emerging technologies.

Key Responsibilities

Technical Support & Troubleshooting: Provide expert-level technical support and assistance to end-users by quickly identifying, diagnosing, and resolving hardware, software, and network issues to minimise downtime.

System Installation & Configuration: Install, configure, and maintain a variety of IT infrastructure components including computer systems, servers, networking devices, and storage solutions to meet organisational requirements.

System Upgrades & Patching: Regularly perform system upgrades, apply patches, and configure security settings to ensure systems remain secure, reliable, and optimized.

Server & Application Management: Install, configure, and manage servers, operating systems, and essential software applications to support business operations.

Monitoring & Performance Optimisation: Continuously monitor system performance and proactively troubleshoot potential bottlenecks or failures, ensuring high availability and performance of critical IT systems.

Security & Compliance: Implement and enforce robust security protocols to protect company data, network infrastructure, and sensitive systems from unauthorised access or breaches.

Firewall & Network Management: Manage and update firewall settings and network configurations to ensure secure and efficient data flow across the company’s infrastructure.

Technology Evaluation: Research and assess emerging technologies and tools to recommend and implement upgrades that enhance system performance, reliability, and security.

User Management: Administer user accounts, set permissions, and control access levels in line with organisational policies and procedures.

IT Project Involvement: Actively participate in the planning, execution, and support of IT projects, including but not limited to system migrations, hardware upgrades, and cloud deployments.

Backup & Disaster Recovery: Execute regular backups and disaster recovery strategies to protect against data loss, ensuring business continuity in case of system failures or cyber threats.

Collaboration & Teamwork: Work closely with internal teams and departments to implement IT solutions tailored to business needs, ensuring cross-functional communication and integration.

Continuous Learning: Stay current on the latest trends, tools, and best practices in infrastructure management, security, and networking, and apply them to enhance the company’s IT environment.

Mentorship & Leadership: Foster a collaborative work environment by providing guidance and mentorship to junior team members, sharing knowledge and promoting a culture of continuous improvement.

Requirements

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Experience: Proven experience as an IT Infrastructure Engineer or in a similar role, with hands-on experience in infrastructure support and management.

Technical Expertise

• Deep understanding of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and technologies (LAN, WAN, VPN).
• Proficiency in Linux and/or Windows server administration, including experience with system automation and scripting (PowerShell, Bash, etc.).
• Solid experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (Azure, AWS, or Google Cloud), with a preference for Azure experience.
• Strong background in firewall administration, VPN management, and other security practices.
• Familiarity with administering cloud services such as Azure, Microsoft 365, Exchange, Jira, and Slack.

Problem Solving & Communication: Exceptional problem-solving skills with the ability to communicate technical concepts to non-technical users and collaborate with team members.

Certifications: Relevant certifications such as Microsoft Certified Systems Administrator (MCSA), Microsoft Certified: Azure Administrator, CompTIA Server+, or other infrastructure-related certifications are highly desirable.

Soft Skills: Ability to work both independently and as part of a collaborative team, with strong attention to detail and project management abilities.

Additional Skills: Experience with automation tools and processes, ITIL knowledge, and familiarity with DevOps practices will be considered an advantage.